Refund policy

rcpt's paid plans are prepaid passes for 30 days or a year, paid through our payment partner Bachs. They never renew or charge you automatically. When a pass ends you go back to the free plan, and nothing you made is deleted.

When you get a full refund

• You were charged twice for the same pass, or charged for a pass that never activated on your account.
• You changed your mind within 7 days of paying and haven't used the pass, meaning you haven't issued any receipts since the purchase.
• rcpt was unavailable for a long stretch during your pass because of a fault on our side. We'll refund or extend the pass, whichever you prefer.

When we don't refund

• A pass you have already used, once the 7 days have passed.
• The unused days left on a pass you stop using early.
• Accounts closed for breaking our terms, for example issuing fake receipts.

None of this limits your rights under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.

How to ask for a refund

• Email genrcpt@gmail.com from the email address on your rcpt account.
• Tell us the plan, the date you paid and, if you have it, the payment reference from your Bachs receipt.
• We reply within 2 working days.

Approved refunds go back to the card or account you paid with, through Bachs. How long the money takes to show depends on your bank, usually 5 to 10 working days.

Who you are dealing with

You buy passes from rcpt, and you can reach us at genrcpt@gmail.com. Bachs processes payments; card and bank details never reach us.